Job at LogistiQ Xpeditors

SERVICE OPERATIONS MANAGERJOB FUNCTIONS:
1. Clearing & Forwarding
2. Warehousing & Distribution
3. TransportationReports To: Chief Operations Officer (CEO in the absence of COO)

JOB DESCRIPTION:
- Lead the service operations team by providing exceptional quality customer service- Responsibility for the effective management of the department’s costs and revenue

- Maintain an integrated operations management overview of the service business and work with management to develop operations strategies.

- Support the Service Delivery team to ensure compliance with contractual requirements, approved strategies and plan.

- Support the pre-qualification process for vendors or Joint Venture partnerships and the performance monitoring after contraction.

- Manage the development of all members of the team through identifying training needs and performance management processes.

- Periodic appraisals of activities to facilitate identifying and resolving critical issues relating to performance and service delivery.

-Manage on time acquisition and renewal of all permits and operations approvals required by industry regulators or government.

- Liaison with relevant government agencies (Customs, NAFDAC, NPA etc)- Keep abreast of government regulation on import and contraband goods/services

- Provide the service deliverables within extremely challenging operations schedules and environment.

JOB REQUIREMENTS: - B.A/B.Sc/H.N.D in Logistics Management, Transport Management or related discipline (MBA will be an advantage) with at least three years management experience, within a distribution or logistics environment.

- Demonstrated ability to translate the company’s vision into a daily operations plan, as well as hands on approach to succeed in a demanding environment.

- Strong customer-facing skills and a passion for service excellence- Proven people management skills and the ability to show commitment to leading and developing your team (experience of appraisals, training and management of team performance)- Commercial awareness, be familiar with asset management, cost control and profit and loss accounts and ability to manage the admin functions of business units- Proactive ability to challenge existing practices and drive through change to benefit the business.

- Excellent analytical and communication skills coupled with influencing skills and teamwork.

- Solid knowledge of country’s tariff, competition and trade regulations- Skilled in Supply Chain Management tools and techniques - Capable of dealing with all levels of management within clients and partner organizations COMPENSATION/PERKS: Commensurate with experience. ASSET/TOOLS:
Mobile PhoneLaptopOperations Pool CarQualified candidates should send CV with cover letter and position as subject of the mail to careers@lxglobal.com